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FAQ

  • - error message ① "Remove the object on the step."
    This message appears when you put an abject on the step before warming-up is completed after power-on. Remove the object from the step and turn on the power again.

    - error message ② "Your private information is not valid."
    Your provided invalid data in age and height section. Please check he allowance range.

    - error message ③ "Wipe your hands and feet with electrolyte tissues."
    This message appears when the contact between hands and feet with electrodes is not proper due to dry hands and feet or plenty of keratins that disturb the test. Check your posture for measurement and try again after wiping your hands and feet with provided wet tissues.
  • - Unit setup is incorrect. Please check the unit in QUICK mode.
    - Touch screen's location setup is not aligned. Please set up coordinates according to the following steps.
    - Turn off the power. When you turn on the power, you will see self-adjustment screen.
    Press the center of the screen until the screen changes. Press the center of + at the top of right side using stylus pen until you hear the sound.
    Press the center of + at the bottom of left side using stylus pen until you hear the sound.
    When the setup is properly set, power will be reset and self-adjustment screen will appear.
  • - It is set up in mute mode. Please check the sound setup in SETUP mode.
    - It is in silent mode. Please check the volume setup in QUICK mode.
  • - It is set up in mute mode. Please check the sound setup in SETUP mode.
    - It is in silent mode. Please check the volume setup in QUICK mode.
  • - The InBody's outer device setup is incorrect. Please refer to user manual and check if it is set up correctly in SETUP mode.
    - Communication cable that connects InBody and outer device is unplugged or damaged. Please check each communications cable's connection status.
    - Outer device communication cable is connected to an improper port of the InBody, Please check if it is connected properly.
  • - Error occurred in the initial setup. Reset the power after turning off the power and remove any object on the step.
    - unit setup is not proper. Please check the unit setup in Setup mode.
    - InBody is not balanced. Please adjust the height of the InBody to balance it.
    - Other objects such as carpet under the feet of the machine disturb weight measurement. Please remove the object.
    - Temporarily the weight measurement data is invalid due to external factors. Pease reset the power.
  • - LCD screen's contrast is adjusted in low level. Adjust it using the contrast adjustment switch at the back of InBody.
  • - Your posture for measurement is not proper. Please check the recommended posture and try again.
    - The test can be inaccurate after having exercise or therapy can be invalid due to instable condition of body composition. Please try again before exercise or therapy.
    - You can have different test results due to changes in the external environment. Please try again.
  • - Your submitted invalid private information. Please try again.
    - Your posture is not proper for test. Please check the recommended posture and try again.
  • - Your hands and feet are too dry to conduct the test due to keratins. Please provide enough moisture to your hands and feet using our electrolytic tissue.
    - Your posture is not proper for test. Please refer to the posture recommended for test.
    - Your feet and hands are not properly connected to the electrodes. Please refer to the proper test method.
    - Test is suspended temporarily due to external factors such as static electricity. Please reset the power.

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